Copyright & DMCA Policy

1. What we host, and who to complain to

Primal Hosted rents game servers and community tools to independent community operators (“Customers”). Most of the content we host was put there by a Customer or by one of their players, not by us. That includes community websites on *.primalhosted.com and attached custom domains, uploaded images, logos and skins, store product listings, and the files on a Customer’s game server.

If the material you are complaining about is on a community site or server, the fastest fix is usually to contact that community’s operator directly. If that does not work, or you cannot identify them, send us a notice as set out below and we will act on it.

2. Sending a notice of alleged infringement

Send a written notice to our designated agent:

Designated Copyright Agent — Primal Hosted LLC
Copyright Agent
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, United States
Email: dmca@primalhosted.com

To be effective under 17 U.S.C. § 512(c)(3), your notice must include all of the following:

1. A physical or electronic signature of the copyright owner, or of a person authorized to act on their behalf.
2. Identification of the copyrighted work you say has been infringed (or, for multiple works at one site, a representative list).
3. Identification of the material you say is infringing and want removed, with enough detail for us to find it — a full URL, the hostname, the server, or the exact file path. A complaint that says only “your platform hosts my art” cannot be acted on.
4. Your contact information: name, mailing address, telephone number, and email.
5. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the copyright owner or authorized to act on their behalf.

Please note: under 17 U.S.C. § 512(f), a person who knowingly and materially misrepresents that material is infringing may be liable for damages, including costs and attorneys’ fees. Consider whether the use is fair use before filing, and consider talking to a lawyer if you are not sure.

We may forward your notice, including your name and contact details, to the Customer responsible for the material and, where appropriate, publish it in an anonymized form. Do not include information you are not willing to have passed on.

3. What we do when we get a valid notice

1. We remove or disable access to the identified material expeditiously. Where we can, we take down the specific page, file, image, or product listing rather than the whole service.
2. We notify the Customer, giving them a copy of the notice and telling them how to file a counter-notice.
3. We log it against the account.
4. Where the material is on a Customer’s game server and we cannot isolate it, we may require the Customer to remove it within a stated deadline before we suspend the server.

4. Filing a counter-notice

If your material was removed and you believe that was a mistake or a misidentification, you may send a counter-notice to the same address. Under 17 U.S.C. § 512(g)(3) it must include:

1. Your physical or electronic signature.
2. Identification of the material removed and the location where it appeared before removal.
3. A statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the U.S. District Court for the district in which your address is located (or, if outside the United States, any district in which we may be found), and that you will accept service of process from the person who sent the original notice or their agent.

We will forward your counter-notice to the original complainant. If they do not tell us within 10 to 14 business days that they have filed a court action seeking to restrain the activity, we may restore the material.

5. Repeat infringers

We have adopted, and reasonably implement, a policy of terminating, in appropriate circumstances, the accounts of Customers and users who are repeat infringers.

Whether an account is terminated is a decision we make case by case, on the valid notices we have received about it and their outcomes. Notices that were withdrawn, successfully counter-noticed, or plainly abusive are not held against an account. Flagrant infringement — for example distributing pirated game files or commercial software — may lead to termination after a single notice.

Terminations under this section are for cause: fees already paid are not refunded, and the data-deletion timeline in the Terms of Service applies.

6. Trademark and other complaints

For trademark complaints — including a *.primalhosted.com subdomain or a community site using your brand — write to abuse@primalhosted.com with your mark, its registration if you have one, the material complained of, and how it is confusing. We handle these case by case and are not obliged to act on the DMCA timeline.

7. Changes

We may update this policy; the current version is always at this address.