Privacy Policy

This Privacy Policy explains what information Primal Hosted LLC (“Primal Hosted”, “we”, “us”) collects when you use our hosting platform, community websites (*.primalhosted.com and connected custom domains), and our Discord application and bot (together, the “Service”), and how we use and protect it.

Who we are

The Service is operated by Primal Hosted LLC, the legal publisher of our hosting and software products. Mailing address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110. We provide game-server hosting and community tools (websites, a Discord bot, and in-game integrations) to community operators (“Communities”) and their members (“Players”). Contact: support@primalhosted.com or our support Discord.

Information we collect

• Discord account data — when you choose to link Discord, we receive your Discord user ID, username, and avatar (OAuth identify scope). If you are a member of a Community’s Discord server, our bot processes your server membership, roles, and the messages you send to it via its commands (e.g. opening a support ticket).
• Steam account data — when you sign in with Steam, we receive your public SteamID64, persona (display) name, and avatar via Steam OpenID and the Steam Web API.
• Community / gameplay data — for Communities you play on, we store data such as points/economy balances and history, playtime, in-game events, moderation records (warnings, bans), and support tickets, scoped to that Community’s server.
• Transaction data — if you make a purchase, our payment processor (Stripe) handles your card details; we retain a record of the order (item, amount, status). We never store full card numbers.
• Voice — if you use Primal Voice (our in-game proximity voice chat) on a Community’s server, what you say is recorded and automatically transcribed to text. We store the transcript together with your SteamID, the time and length of what you said, the server you said it on, and the position your character was standing in when you said it. We do not keep the audio itself. This happens for everyone in voice range, not only for reported incidents. If you do not want to be recorded, do not use Primal Voice.
• Technical data — IP address and basic request metadata, used for security, abuse prevention, and delivering the Service (processed in part by Cloudflare). Separately, a Community may enable in-game player IP logging on its servers, which records the IP address your game client connects from together with your SteamID, so its staff can detect ban evasion and shared accounts.

How we use it

• To provide the Service — link your accounts, show your profile, run community features (economy, tickets, roles, leaderboards), and deliver purchases.
• To keep the Service secure and prevent abuse, fraud, and ban evasion.
• To operate the Discord bot’s functions you and your Community enable.

We do not sell your personal data, and we do not use it for advertising.

Who can see your data

• Community operators — the staff of a Community you play on can see the data associated with your play on that Community (e.g. your linked IDs, points, moderation history, in-game chat, and your voice transcripts) in order to run their server.
• Service providers — Discord, Steam/Valve, Cloudflare, and Stripe process data on our behalf as needed to provide the Service, under their own terms.
• Our public website — primalhosted.com loads web fonts from Google Fonts, so your browser makes a request to Google when you visit it, and we use Cloudflare’s privacy-focused analytics (no cookies, no cross-site tracking) to count page views. Neither is used for advertising and neither runs on your Community’s site or in our apps.
• Legal — we may disclose data where required by law.

Data retention

We keep your account and Community data for as long as we run the Service. We do not operate an automatic deletion clock on gameplay records, and we would rather say that plainly than publish a schedule we do not keep to. Concretely, the following are retained indefinitely unless you ask us to remove them and we are able to (see Your choices & rights below):

• Voice transcripts — the text of what was said, with your SteamID, the time, the server, and your in-game position. We do not keep the audio itself — only the transcript. A Community can choose to have its own copy pruned sooner; we do not require it to.
• Player IP records (the in-game logging described above, where a Community has enabled it) — retained. Where an account is under a ban, mute or similar measure, these are also what let staff detect ban evasion.
• In-game chat messages, moderation history, playtime, points and in-game events — retained, so a Community keeps its history and its moderation record.

Why we do it this way. These records are what a Community’s staff use to run their server — to settle disputes, to enforce bans, and to keep a history that survives players coming and going. Deleting them on a timer would take that away from the people who rely on it. If you would prefer not to be recorded, do not use Primal Voice; nothing else in the Service depends on it.

Your choices & rights

• You can unlink Discord or Steam at any time from your account page.
• You can request access to, correction of, or deletion of your personal data by contacting support@primalhosted.com from the address on your account, or by opening a ticket in our support Discord. Tell us your SteamID and/or Discord username and which Community you played on.

What a deletion request actually gets you today, stated plainly. We remove your account record and the Community data tied to it — your linked IDs, points and transaction history, playtime, in-game events, support tickets and their attachments, saved characters, and your voice transcripts on your Community’s systems. We handle these by hand, and we will tell you when it is done and what was covered.

• We keep some things, and we will say which. If your account is under a ban, mute or similar measure, we keep the record of that measure, so it cannot be evaded by asking us to delete it; where we hold IP records for such an account we keep a one-way keyed hash of them in place of the address itself. We keep transaction records where we are required to.
• Voice transcripts exist in two places — the copy that serves your Community, and a second copy on our own platform infrastructure. A deletion request handled today removes the first. It does not reach the second, and we will not tell you it did.
• Deletion is not a bar on collecting the data again. If you rejoin a Community’s server afterwards, a new record is created from that point.
• Your Community’s own records are theirs. Anything a Community’s staff has exported, screenshotted, or kept outside the Service is under their control, not ours.

Children

The Service is not directed to children under 13 (or the minimum age required by Discord and applicable law in your region). Do not use the Service if you are under that age.

Changes

We may update this policy; material changes will be posted here with a new “last updated” date.