Terms of Service

These Terms are an agreement between you and Primal Hosted LLC (“Primal Hosted”, “we”, “us”), the legal publisher of the Service. They govern your use of our hosting platform, community websites (*.primalhosted.com and connected custom domains), our desktop software, and our Discord application and bot (together, the “Service”). By using the Service you agree to these Terms.

The Service

Primal Hosted provides game-server hosting and community tools — websites, a Discord bot, economy and moderation features, and in-game integrations — to community operators (“Communities”) and their members (“Players”). Features available to you depend on the Community you use and the plan it has purchased.

Accounts & linking

• You may link your Steam and Discord accounts to use certain features. You are responsible for activity under your linked accounts.
• You must comply with the Discord Terms of Service and Community Guidelines, and with Steam’s terms, when using those integrations.

Acceptable use

• Do not use the Service to break the law, infringe others’ rights, harass others, or disrupt or abuse the Service or its infrastructure.
• Do not attempt to gain unauthorized access to accounts, data, servers, or the bot, or to circumvent bans or security controls.
• Do not exploit bugs to gain in-game currency, items, or advantages you are not entitled to.

Community operators

Communities configure and operate their own servers, websites, and bot settings, and are responsible for their content, rules, moderation, and how they treat their Players’ data. Primal Hosted is not responsible for a Community’s decisions, content, or conduct.

Payments

Purchases (where offered) are processed by Stripe. Point/perk purchases are generally final; refunds are handled per the selling Community’s policy and applicable law. Platform-sold items and hosting plans are subject to the terms shown at purchase.

Availability & disclaimers

The Service is provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, Primal Hosted is not liable for indirect, incidental, or consequential damages, or for loss of data, currency, or progress.

Termination

We may suspend or terminate access to the Service for violations of these Terms or to protect the Service and its users. You may stop using the Service and unlink your accounts at any time.

Changes

We may update these Terms; material changes will be posted here with a new “last updated” date. Continued use after changes means you accept them.

Contact

support@primalhosted.com · support Discord